Terms, Conditions, and Policies

Store Return policy

All merchandise purchased from store stock, in new condition may be returned or exchanged for refund within 10 days of purchase with original receipt.  No returns or exchanges after 10 days.  No returns or exchanges on sale, clearance or special order items.  Credit card transactions will be issued to the original credit card used to purchase.  Cash or check transactions over $100 will be refunded via corporate check. Please allow 14 days for processing.

Online Return policy

If you’d like to return your purchase, we’d like to hear from you first. Please email customerservice@rodworks.com or call 916-205-8486 so we can assist you. All merchandise purchased from online stock, in new condition may be returned or exchanged for refund within 30 days of purchase with your packing slip or your emailed receipt. No returns or exchanges after 30 days. No returns or exchanges on sale or clearance items. Please ship return merchandise to:
Rod Works Online
2590 Mercantile Dr. Suite F
Rancho Cordova, CA 95742.
Return shipping charges are customers responsibility. We suggest you ship via a traceable service to ensure delivery. Items may be returned to a Retail Store location with your emailed receipt that is within the 30 day return window. Credit card transactions will be issued to the original credit card used to purchase. Please allow up to 14 days for processing. Shipping and handling charges are not included in refunds unless the item has been damaged during shipping.

We are unable to ship to stores or from the Retail Store locations. We stand behind the products that we produce. At times, despite our best efforts to assure the best quality, a product purchased from a manufacturer may have a defect in materials and or workmanship as there are many components and processes that go into our products. If you believe your item has a defect or is damaged please call our Online Customer Service at 916-205-8486.

Product Quality and Design

It would surprise many of our customers to learn that all of our products are handmade from start to finish, regardless of what type of item it might be. Every intricate curl in our iron decor is hammered out and hand finished.  It is this attention to detail and craftsmanship that makes our products unique and different. Each item has a uniquely distinctive finish. Our products are made to look antique and worn making the finishes imperfect. 

Submission of Content

We encourage your comments and involvement in and about our web site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications sent to our web site may be used by Rod Works on our website and other publications. Your submission of any such written material as stated previously shall constitute an assignment to Rod Works of all worldwide rights, titles and interests and all copyrights and other intellectual property rights for such material. Rod Works is so entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensation for you or any organization in any way.

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