Terms, Conditions, and Policies

Store Return policy

All merchandise purchased from store stock, in new condition may be returned or exchanged for refund within 10 days of purchase with original receipt.  No returns or exchanges after 10 days.  No returns or exchanges on sale, clearance or special order items.  Credit card transactions will be issued to the original credit card used to purchase.  Cash or check transactions over $100 will be refunded via corporate check. Please allow 14 days for processing.

 

Product Quality and Design

It would surprise many of our customers to learn that all of our products are handmade from start to finish, regardless of what type of item it might be. Every intricate curl in our iron decor is hammered out and hand finished.  It is this attention to detail and craftsmanship that makes our products unique and different. Each item has a uniquely distinctive finish. Our products are made to look antique and worn making the finishes imperfect. 

Submission of Content

We encourage your comments and involvement in and about our website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications sent to our website may be used by Rod Works on our website and other publications. Your submission of any such written material as stated previously shall constitute an assignment to Rod Works of all worldwide rights, titles and interests and all copyrights and other intellectual property rights for such material. Rod Works is so entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensation for you or any organization in any way.