A. No. Our stores are not set up to take orders over the phone. Please place an order online.
Q. Can the Retail stores ship items?
A. No. All items are shipped from a warehouse through the online store.
Q. Can you return items purchased from the website to the stores?
A. Yes. All merchandise purchased may be returned or exchanged for refund within 30 days of purchase with original online receipt in new condition. No returns or exchanges after 30 days. Credit card transactions will be issued to the original credit card used to purchase. Please allow 14 days for processing.
Q. What if your item comes to you damaged?
A. We take great pride in the quality and craftsmanship of our products, but some times damages happen. Please contact the Customer Service department where they will help you with an exchange or return. Retail stores will not be able to return or exchange damaged merchandise.
Q. Can you buy a gift card online? Can you purchase online items with a gift card?
A. At this time gift cards cannot be purchased or redeemed online.
Q. Can you add items to an order already placed?
A. No, our program is not set up to accept additions to an order already placed. You will need to place a seperate order.
Q. How do you change or cancel an order?
A. You will need to call the Customer Service number for online purchases. #916-205-8486
Q. What if you have questions or comments about an online order?
A. You will need to call the Customer Service number for online purchases at 916-205-8486 or email at customerservice@rodworks.com. Retail stores will not be able to help you with any questions you may have on your online order.
Q. Are promotions, coupons and Rewards cards usuable online.
A. No. All coupons and promotions through the Retail stores are not valid on an online purchase. Rewards cards are also not stamped for online purchases.
